All communications are conducted in a private setting and held in strict confidence; Information shared can not be released by the coach to anyone except for the following exceptions: (1) A client reveals the plans to harm themselves or others. (2) Reveals any situation that may be considered abuse or danger to a child or elderly individual. (3) Any legal issues involving the client that results in demand for information as per a court order, (4) With clients written consent.
Security of Coaching:
The telephone or computer will; be used to collect personal information, should the client not wish to disclose this through e-mail; Telephone Online coaching services are provided utilizing standard telephone computer equipment and services. Client agrees to provide coach with the telephone number they wish to utilize for this service; Coach will call or instant message client at the scheduled session time. Client holds responsibility for establishing a comfortable environment for themselves, without risk of interruptions or distractions. Client is also asked to disengage telephone features such as call waiting for the session time.
Referrals for Additional Services:
Occasionally the client may need additional services not offered by the coach. The coach will provide client with referrals if possible. However, client holds the responsibility and risk for contacting and accepting these services and their outcomes.
Termination of Services:
Client or coach may choose to terminate the coaching relationship at any time. The party choosing to terminate the relationship, agrees to contact the other party through e-mail or written letter, with reasons for termination. Client may choose to terminate the coaching relationship at anytime. The coach may terminate relationship if they feel the client has reached their goals, the client is not progressing under the coach's care, or the coach is not qualified to provide the services needed at this time. The coach agrees to provide client with referrals for more appropriate services should this be needed.
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Telephone and/or Online Coaching may not be the most appropriate modes of support services for certain situations or individual issues. Clients in an emergency situation or crisis, and/or experiencing thoughts of suicide, self harm or harming others, should contact their doctor or call 911 immediately.
Fee Agreement:
Fees are to be paid prior to services provided. Credit card may be used for online coaching services by also utilizing the Online Payment option.
Missed or Canceled Appointments:
Client agrees to cancel appointments at least 24 hours in advance. Clients not giving proper cancellation notice, will be charged a $25. missed appointment fee.
Fee Refunds:
Refunds will be given for the following reasons:
Client gives at least 24 hours notice to cancel prepaid appointment. Coach fails to keep the appointment. All refunds will be made by check, mailed to client within seven days. Due to the security of the credit card payment program, coach cannot have access to your card information for a refund to your card.
Payment Utilizing Online Payment Option:
Online payment for credit card use is very simple. Client clicks the Paypal's icon on the Online Payment page of the web site and follows the directions. Online payment is provided through PayPal an online payment company. If client has not used this service in the past, they will be asked to complete a one time information form. Coach does not have access to this information. When client makes payment, the coach is notified by e-mail of receipt of the payment. Coach contacts client with confirmation of payment and arrangements for scheduled session time. Paypals reports their sites and service to be secured. Please read their agreement carefully. Client accepts full responsibility of choosing the use of Paypal. Coach is not responsible for any actions, errors, or failures made by Paypal. Any questions concerning the Paypal system may be directed to Paypal.com.